Imports & Duties
International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance, taxes and duties are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Any returns to Vaisselle that are due to failure to pay duties/taxes, etc, the customer will be liable for any outstanding balance and/or return fees/surcharges/duties, etc charged to Vaisselle by customs, handling agents, couriers, etc. Customs only hold parcels for between 3-5 days for payment of fees/duties.
Please check your inbox, including your spam/junk folders for any customs related emails. After this your parcel may be returned to us or abandoned by customs, if no payment is received by customs/handling agents. If returned to us by customs/handling agent/customer or any other interested party, the customer/receiver is liable for any fees/surcharges/costs incurred to Vaisselle, during the return process. Any refund that may be available will have all costs deducted for the returns process including a restocking/handling by Vaisselle.
Please contact your local customs office for further information on customs fees/duties. Any other queries please get in contact with us via email: email@example.com