International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance, taxes and duties are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Any returns to Vaisselle that are due to failure to pay duties/taxes, etc, the customer will be liable for any outstanding balance and/or return fees/surcharges/duties, etc charged to Vaisselle by customs, handling agents, couriers, etc. Customs only hold parcels for between 3-5 days for payment of fees/duties.

Please check your inbox, including your spam/junk folders for any customs related emails. After this your parcel may be returned to us or abandoned by customs, if no payment is received by customs/handling agents. If returned to us by customs/handling agent/customer or any other interested party, the customer/receiver is liable for any fees/surcharges/costs incurred to Vaisselle, during the return process. Any refund that may be available will have all costs deducted for the returns process including a restocking/handling by Vaisselle.

Please contact your local customs office for further information on customs fees/duties. Any other queries please get in contact with us via email: info@vaisselleboutique.com